Thank you, Lee. The events of September 11, 2001, transformed our nation – and touched each of our lives.
Nineteen years ago today, foreign terrorists perpetrated an unprecedented attack on U.S. soil which claimed nearly 3,000 innocent lives. We gather to mourn their loss and to honor their legacy.
Here, at the Department of Justice, we pay special tribute to the more than 70 members of our law-enforcement family whom we lost that day. We also remember the first-responders who sacrificed their health and safety at Ground Zero in the aftermath of the collapse of the Twin Towers — many of whom ultimately gave their lives.
Inspired by their selflessness, we rededicate ourselves to the relentless pursuit of justice and security and to the common values that bind us as a Nation.
Now too, we must make common cause with our fellow citizens and unite to face a national challenge of a different sort: the COVID-19 pandemic. For the first time in over 100 years, we face a public health crisis that reaches coast to coast and around the globe. But I am confident that our country, and the Department of Justice in particular, are up to the task.
As we were so powerfully reminded nearly two decades ago after the attacks of September 11, the American people have an unfathomable capacity to sacrifice for the common good — as so many have done these past months — and to rebuild in the wake of tragedy, stronger and more resilient than before. And I am inspired with confidence by the men and women of the Department of Justice who have answered the call to serve under the strain of incredible demands to protect our Nation’s safety and security. Thank you.
On this day of remembrance, may we bring to mind the brave men and women who were lost 19 years ago and honor their sacrifice by continuing our great mission in service to the American people. I thank each of you for what you have done to make our Nation stronger, to keep us safe against all manner of threats, and to promote the cause of Justice.
May God bless those we lost on September 11, 2001. May God bless all of our American families. And may God bless all of you who are here today.
Greetings I’m Sam.
I edit, report and maintain this site. If you have any questions You can mail below me but it could be a while before I get back to you.
- Lexington Man Convicted of Multiple Counts of Sex and Drug Trafficking and Related Offenses, Including Witness TamperingBy Sam NewsSeptember 10, 2020After a 7-day trial, a federal jury in Frankfurt, Kentucky, found Prince Bixler, 41, of Lexington, Kentucky, guilty of charges related to his extensive and violent sex and drug trafficking operation that sold crack cocaine, heroin, and methamphetamines throughout the Lexington area and forced young, drug-addicted women to prostitute.[Read More…]
- Secretary Michael R. Pompeo With Paul W. Smith of The Paul W. Smith Show on WJR DetroitBy Sam NewsOctober 15, 2020
- Colorado Man Pleads Guilty to Federal Hate Crime and Explosives Charges for Plotting to Blow up SynagogueBy Sam NewsOctober 15, 2020The Justice Department announced that Richard Holzer, 28, pleaded guilty today to federal hate crime and explosives charges for plotting to blow up the Temple Emanuel Synagogue in Pueblo, Colorado.[Read More…]
- New York Businessman Pleads Guilty to Tax EvasionBy Sam NewsNovember 13, 2020A Woodsburgh, New York, businessman pleaded guilty today to tax evasion, announced Principal Deputy Assistant Attorney General Richard Zuckerman of the Justice Department’s Tax Division.[Read More…]
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- Department of Justice Revises Policy Governing Grants Associated with Foreign-Made Unmanned Aircraft SystemsBy Sam NewsOctober 8, 2020The Department of Justice today announced that its Office of Justice Programs (OJP) has issued a revised policy governing the award of grants for the purchase and operation of foreign-made Unmanned Aircraft Systems (UAS). The new policy requires grant recipients to utilize OJP funds to procure and operate UAS only in a manner that promotes public safety, protects individuals’ privacy and civil liberties, and mitigates the risks of cyber intrusion and foreign influence.[Read More…]
- Former Raytheon Engineer Sentenced for Exporting Sensitive Military Related Technology to ChinaBy Sam NewsNovember 18, 2020Today, Wei Sun, 49, a Chinese national and naturalized citizen of the United States, was sentenced to 38 months in prison by District Court Judge Rosemary Marquez. Sun previously pleaded guilty to one felony count of violating the Arms Export Control Act (AECA).[Read More…]
- Founder and CEO of Iranian Financial Services Firm Sentenced to Prison for Conspiring to Violate U.S. SanctionsBy Sam NewsOctober 15, 2020Assistant Attorney General for National Security John C. Demers and U.S. Attorney Erica H. MacDonald today announced the sentencing of Seyed Sajjad Shahidian, 33, to 23 months in prison for his role in conducting financial transactions in violation of U.S. sanctions against Iran. Shahidian, who pleaded guilty on June 18, 2018, was sentenced today before Judge Patrick J. Schiltz in U.S. District Court in Minneapolis, Minnesota. Shahidian, a citizen of Iran, was arrested in London, England on Nov. 11, 2018, and, on May 15, 2020, was extradited to the United States.[Read More…]
- Colorado Man Sentenced to Prison for Biodiesel Tax Credit FraudBy Sam NewsOctober 28, 2020A Colorado resident was sentenced to 15 months in prison yesterday for his role in a biodiesel tax credit fraud scheme, announced Principal Deputy Assistant Attorney General Richard E. Zuckerman of the Justice Department’s Tax Division.[Read More…]
- Justice Department Issues Guidance On The Use Of Arbitration And Launches Small Business Help CenterBy Sam NewsNovember 12, 2020The Antitrust Division of the Department of Justice announced the publication of two new resources on its website today.[Read More…]
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- Secretary Pompeo’s Call with Japanese Foreign Minister MotegiBy Sam NewsDecember 17, 2020
- Kevin M. Epstein Appointed as U.S. Trustee for the Southern and Western Districts of TexasBy Sam NewsDecember 2, 2020Attorney General William P. Barr has appointed Kevin M. Epstein as the U.S. Trustee for the Southern and Western Districts of Texas (Region 7) effective Jan. 1, 2021, the Executive Office for U.S. Trustees (EOUST) announced today.[Read More…]
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- Organ Transplants: Changes in Allocation Policies for Donated Livers and LungsBy Sam NewsNovember 4, 2020The Organ Procurement and Transplantation Network (OPTN) develops allocation policies in the United States to determine which transplant candidates receive offers for organs, such as livers or lungs, that are donated from deceased donors. In July 2018, the Department of Health and Human Services (HHS), which oversees OPTN, directed it to change the liver allocation policy to be more consistent with federal regulations. The liver allocation policy changed in February 2020 from a system that, in general, offered donated livers first to the sickest candidates within the fixed boundaries of a donation service area or region to a system based on a candidate's level of illness and distance from the donor hospital. The current liver allocation policy offers livers first to the sickest candidates within 500 nautical miles of the donor hospital using a series of distance-based concentric circles, called acuity circles. The processes used to develop the liver and lung allocation policies had various similarities and differences. For example, while the current liver allocation policy, the 2017 liver allocation policy, and the current lung allocation policy each had public comment periods, the length of these comment periods varied—25 days for the current liver allocation policy; two separate 62-day and 64-day periods for the 2017 liver allocation policy; and 61 days (retroactive) for the current lung allocation policy. In addition, the current lung allocation policy resulted in part from a federal district court order directing HHS to initiate emergency review of the policy. However, the 2017 liver allocation policy—that was approved but never implemented—resulted from a 2012 OPTN Board directive to reduce geographic disparities in organ allocation. HHS oversight of OPTN's processes were similar for all three allocation policies and included reviewing the proposed changes to the policies to ensure compliance with federal regulations, according to HHS officials. Timeline of Selected Events Related to Three Organ Allocation Policies Organ transplantation is the leading form of treatment for patients with severe organ failure. OPTN, a nonprofit entity that was established in 1984 under the National Organ Transplant Act, manages the nation's organ allocation system. In 2019, 32,322 organs were transplanted from deceased donors in the United States. Nevertheless, as of July 2020, close to 110,000 individuals remained on waiting lists for donor organs. Previously, donated livers and lungs were generally offered first to the sickest candidates in donation service areas. However, livers and lungs are now generally offered first to the sickest candidates based on distance. GAO was asked to review the changes to the liver and lung allocation policies. This report describes (1) changes to the liver allocation policy, and (2) similarities and differences in the processes OPTN used to change the liver and lung allocation policies, and federal oversight of these processes, among other things. GAO reviewed documents, including those related to the current liver and lung allocation policies, and the 2017 liver allocation policy; interviewed HHS officials and OPTN members; reviewed the National Organ Transplant Act and its implementing regulations; and conducted a literature review of studies published from January 2017 through April 2020 in peer-reviewed and other publications. HHS and the United Network for Organ Sharing (the contractor serving as OPTN) provided technical comments on a draft of this report, which GAO incorporated as appropriate. For more information, contact James Cosgrove at (202) 512-7114 or email@example.com.[Read More…]
- Judiciary Employees Find Ways to Help During PandemicBy Sam NewsIn U.S CourtsJune 23, 2020Learn about the countless Judiciary employees across the court system who have volunteered to help people in need in their communities during the COVID-19 pandemic.[Read More…]
- Jeffrey Lowe and Tiger King LLC Ordered to Relinquish Big Cat Cubs to United States for Placement in Suitable FacilitiesBy Sam NewsJanuary 19, 2021On Jan. 15, 2021, a federal court issued a preliminary injunction in favor of the United States and against Jeffrey and Lauren Lowe, Greater Wynnewood Exotic Animal Park LLC, and Tiger King LLC based on claimed violations of the Endangered Species Act and the Animal Welfare Act.[Read More…]
- Acting Assistant Attorney General Brian C. Rabbitt Delivers Remarks Announcing Goldman Sachs/1mdb Enforcement ActionsBy Sam NewsOctober 22, 2020Good Afternoon. I am Brian Rabbitt, Acting Assistant Attorney General for the Department of Justice’s Criminal Division. I am joined today by Acting U.S. Attorney Seth DuCharme of the Eastern District of New York, Assistant Director in Charge Bill Sweeney of the FBI, Stephanie Avakian, Director of the Enforcement Division at the Securities and Exchange Commission, and Assistant General Counsel for Enforcement Jason Gonzalez of the Federal Reserve Board. We are here today to announce enforcement actions of historic significance.[Read More…]
- Deputy Assistant Attorney General Michael Murray Delivers Remarks at University of Michigan Law SchoolBy Sam NewsOctober 14, 2020I am here today to speak about the intersection of the antitrust laws and the financial sector of our economy. The financial markets and the financial services industry are currently undergoing massive transformation. New technologies are disrupting how we do business, how we transact with each other, and how the economy functions. Much of this change benefits consumers with innovative, low cost, and convenient products and services. But with rapid change also comes the opportunity for anticompetitive conduct and its attendant harm. Incumbents may predict and resist their demise and seek to slow innovation and the growth of rivals, and market participants who should compete against each other can agree to act jointly to the detriment of the American consumer.[Read More…]
- Texas Woman Charged with Fraudulently Obtaining Nearly $2 Million in COVID Relief FundsBy Sam NewsSeptember 15, 2020A Texas woman has been taken into custody on allegations she fraudulently obtained more than $1.9 million in Paycheck Protection Program (PPP) loans, announced Acting Assistant Attorney General Brian C. Rabbitt of the Justice Department’s Criminal Division and U.S. Attorney Ryan K. Patrick of the Southern District of Texas.[Read More…]
- Wisconsin Pain Management Companies To Settle False Claims Act AllegationsBy Sam NewsOctober 1, 2020The Department of Justice announced today that Advanced Pain Management Holdings Inc. (APMH), its wholly-owned subsidiaries, APM Wisconsin MSO (“APM MSO”) and Advanced Pain Management LLC (APM LLC); and Advanced Pain Management S.C. (APMSC) (collectively the “APM Entities”) have agreed to pay $885,452 to settle claims that they violated the False Claims Act by paying kickbacks and by performing medically unnecessary laboratory tests. The APM Entities are headquartered in the Milwaukee, Wisconsin area.[Read More…]
- While Stargazing on Mars, NASA’s Curiosity Rover Spots Earth and VenusBy Sam NewsSeptember 26, 2020This new portrait of the [Read More…]
- Mystery Solved: Bright Areas on Ceres Come From Salty Water BelowBy Sam NewsSeptember 26, 2020Data from NASA’s [Read More…]
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- DRL Promoting Transparent and Accountable Governance in the Indo-Pacific RegionBy Sam NewsSeptember 27, 2020Bureau of Democracy, [Read More…]
- Utah Man and His Company Indicted for Wildlife TraffickingBy Sam NewsNovember 19, 2020A Utah man and his company were charged in an indictment today with violating the Endangered Species Act and Lacey Act for their role in illegal wildlife trafficking, announced Principal Deputy Assistant Attorney General Jonathan D. Brightbill of the Justice Department’s Environment and Natural Resources Division and U.S. Attorney John W. Huber of the District of Utah.[Read More…]
- Designation of Iranian Procurement NetworksBy Sam NewsNovember 11, 2020
- Counselor Brechbühl’s Travel to NigeriaBy Sam NewsOctober 27, 2020
- Justice Department Publishes Statement on 2016 President’s Council of Advisors on Science and Technology ReportBy Sam NewsJanuary 13, 2021Today, the Justice Department published a statement on the 2016 President’s Council of Advisors on Science and Technology (PCAST) Report, Forensic Science in Criminal Courts: Ensuring Scientific Validity of Feature-Comparison Methods. The statement is a response to PCAST’s claims regarding what it described as forensic “feature comparison methods.”[Read More…]
- US-European Mission Launches to Monitor the World’s OceansBy Sam NewsDecember 9, 2020Sentinel-6 Michael [Read More…]
- The United States and Japan Reaffirm Strong Ties and Shared Democratic ValuesBy Sam NewsOctober 5, 2020
- Presidential Commission on Law Enforcement and the Administration of Justice Releases Final ReportBy Sam NewsDecember 22, 2020Today, following months of virtual meetings, testimony and study, U.S. Attorney General William P. Barr submitted the final report of the President’s Commission on Law Enforcement and the Administration of Justice to the White House. This report represents the first comprehensive study of law enforcement in more than 55 years.[Read More…]
- Climate Resilience: Actions Needed to Ensure DOD Considers Climate Risks to Contractors as Part of Acquisition, Supply, and Risk AssessmentBy Sam NewsJuly 30, 2020The Department of Defense (DOD) has not routinely assessed climate-related risks faced by its contractors as part of its acquisition and supply processes, through which DOD obtains contracted goods and services. DOD's acquisition process includes long-term planning activities such as life-cycle sustainment planning. Its supply chain process includes steps to identify and assess potential disruptions, such as severe storms affecting transportation or energy systems, in order to mitigate risk. However, these processes in general do not systematically identify and consider climate-related risks to materiel acquisition and supply or the acquisition of weapon systems, according to Office of the Secretary of Defense (OSD) and military department officials. DOD's climate change adaptation directive indicates that OSD and the military departments should include climate considerations in acquisition and supply and integrate those considerations into relevant policy and guidance. However, GAO's review of DOD and military department guidance on acquisition and supply found that the guidance did not implement DOD's climate change directive by including consideration of climate change or extreme weather. Until DOD and the military departments include these considerations in their guidance on acquisition and supply chain processes, they risk continuing to develop acquisition strategies and managing supply chains without building climate resilience into these processes and potentially jeopardizing their missions. DOD guidance requires consideration of climate-related risks as part of the mission assurance process, when appropriate. However, GAO found that the department has not assessed risks—including those associated with climate change or extreme weather—to commercially owned facilities, which can support DOD installations as well as weapon systems, as part of this process. Assessing risks to commercial facilities has been a longstanding challenge for DOD, with the department noting in 2012 that it had paid inadequate attention to challenges outside of DOD-owned facilities and citing a limited understanding of supply chain risks as a pervasive problem. DOD's mission assurance guidance includes minimum requirements for assessments of certain non-DOD-owned facilities, such as completion of an all-hazards threat assessment. However, DOD officials stated that they had not conducted such assessments. The officials noted that DOD is limited in its ability to conduct such assessments, as it does not have the same access to commercial facilities as it does to its own facilities. While DOD officials stated that they are exploring alternative ways of assessing risks to commercial facilities, they noted that these efforts are in the early stages. Without determining what approaches may be feasible for assessing risks to commercial facilities as part of the mission assurance process and issuing or updating guidance accordingly, DOD may not fully evaluate the risks to critical commercial facilities as part of the mission assurance process, leaving gaps in its knowledge of potential risks—to include climate and weather-related risks—to its ability to fulfill key missions dependent on such facilities. Since 2010, DOD has identified climate change as a threat to its operations and installations. The department relies on contracted goods and services for its mission and installations. Climate change is projected to have broad effects that could affect DOD's supply chains, and any associated risks to contractors can have an impact on DOD. One way DOD assesses risk to its missions is through mission assurance, which is a process to protect or ensure the function of capabilities and assets critical to its missions. GAO was asked to review potential threats to national security from the effects of climate change on defense contractors. GAO examined the extent to which DOD assesses the potential effects on its operations from climate change and extreme weather risks faced by its contractors through the department's (1) acquisition and supply processes, and (2) mission assurance process. GAO reviewed DOD acquisition, supply, and mission assurance documents and interviewed relevant DOD officials and contractor representatives. GAO is making six recommendations, including that DOD incorporate climate adaptation into its acquisition and supply guidance and issue or update guidance on mission assurance-related assessments for commercial facilities. DOD concurred with three recommendations and partially concurred with three. GAO continues to believe that DOD should fully implement its recommendations. For more information, contact Elizabeth A. Field at (202) 512-2775 or firstname.lastname@example.org.[Read More…]
- Climate Change: USAID Is Taking Steps to Increase Projects’ Resilience, but Could Improve Reporting of Adaptation FundingBy Sam NewsJuly 30, 2020The U.S. Agency for International Development (USAID) provided at least $810 million to directly and indirectly support climate adaptation from fiscal years 2014 through 2018—the latest available data at the time of GAO's analysis. However, USAID ended new funding for programming activities that directly address climate adaptation (i.e., direct funding) in fiscal year 2017 in part due to a shift in administration priorities, according to agency officials. However, following a congressional directive in the fiscal year 2020 appropriations act, USAID restored direct funding for adaptation programming. GAO found that USAID did not consistently report all funding data for activities that indirectly addressed climate adaptation, which does not align with expectations in foreign assistance guidance and internal controls standards. USAID's direct adaptation assistance had the primary program goal of enhancing resilience and reducing vulnerability. For example, in the Philippines, a USAID activity assisted communities in preparing for extreme weather events by developing maps of potential hazards to aid in evacuation planning. USAID attributed funding that indirectly addresses climate adaptation assistance (i.e., indirect funding) from programs with other goals such as agriculture, where priorities include supporting food production and distribution. For example, in Guatemala, a USAID agricultural activity worked with farmers to transition to crops with greater economic benefits that are also drought tolerant. However, not all missions with indirect adaptation assistance reported these funding data and reporting has varied, in part, because the agency has not clearly communicated the expectation to do so. Without addressing this issue, USAID risks providing incomplete and inconsistent data to Congress and others. A Community Leader Shows the Hazard Map Prepared as Part of a U.S. Agency for International Development Project to Help Adapt to Climate Change in the Philippines Since October 2016, USAID has generally required projects and activities to conduct climate risk management, which is the process of assessing and managing the effects of climate change. USAID requires documentation of this process and GAO's review found 95 percent compliance for USAID's priority countries for adaption funding. USAID has experienced some challenges with its initial implementation of climate risk management and is assessing these challenges and identifying improvements. For example, mission officials said that some technical staff lack expertise to do climate risk management and that their environment offices had a small number of staff to provide assistance. To help staff conduct climate risk management, USAID is building staff capacity through trainings and is in the process of evaluating implementation of the policy and whether it requires any changes, among other efforts. USAID is the primary U.S. government agency helping countries adapt to the effects of climate change. USAID has provided this assistance through activities that directly address climate adaptation as well as indirectly through activities that received funding for other purposes, such as agriculture, but which also support climate adaptation goals. GAO was asked to review issues related to U.S. foreign assistance for climate adaptation. For USAID, this report examines (1) funding the agency provided for climate adaptation assistance in fiscal years 2014 through 2018, and (2) how climate risk management is implemented. GAO analyzed funding data and documentation of agency activities and climate risk management; interviewed agency and project officials; and conducted fieldwork in three countries receiving adaptation assistance—Guatemala, the Philippines, and Uganda. GAO selected these countries based on the amount of funding they received for climate adaptation activities, geographic diversity, and variety of observed and projected climate effects, among other factors. GAO recommends that USAID communicate to its missions and bureaus that they are expected to report all data on funding that indirectly addresses climate adaptation. USAID agreed with the recommendation and outlined a number of steps the agency plans to take to improve the reporting of these data. For more information, contact David Gootnick at (202) 512-3149 or email@example.com.[Read More…]
- Global Entry for Colombian CitizensBy Sam NewsSeptember 27, 2020How to Apply for Global [Read More…]
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- Determination of the Secretary of State on Atrocities in XinjiangBy Sam NewsJanuary 19, 2021
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- Individual Pleads Guilty to Participating in Internet-of-Things Cyberattack in 2016By Sam NewsDecember 9, 2020An individual, formerly a juvenile, pleaded guilty to committing acts of federal juvenile delinquency in relation to a cyberattack that caused massive disruption to the Internet in October 2016.[Read More…]
- Acting Assistant Attorney General Brian C. Rabbitt Delivers Remarks at Shinshu University 2nd White Collar Crime WorkshopBy Sam NewsNovember 20, 2020Good morning. It is my pleasure to be with you today, even if only through a video screen. Thank you very much to Shinshu University and my hosts for your kind invitation to join the list of distinguished speakers, panelists, and participants in today’s important event. It is my great privilege to be here today representing the women and men of the Criminal Division of the U.S. Department of Justice, and I look forward to speaking with you about some of our important work over the past year enforcing the federal criminal laws.[Read More…]
- Bloods Gang Members Sentenced to Life in Prison for Racketeering Conspiracy Involving Murder and Other CrimesBy Sam NewsOctober 27, 2020Five members of the United Blood Nation (UBN or Bloods) street gang were sentenced in Charlotte, North Carolina, after standing trial on federal Racketeer Influenced and Corrupt Organizations (RICO) conspiracy and other charges. These defendants’ sentences are the culmination of a prosecution that charged 83 UBN gang members in the Western District of North Carolina with RICO conspiracy and other crimes.[Read More…]
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- Assistant Attorney General Eric Dreiband Announces Departure from Civil Rights DivisionBy Sam NewsJanuary 7, 2021Assistant Attorney General Eric S. Dreiband of the U.S. Department of Justice’s Civil Rights Division announced his departure from the department, effective Jan. 8, 2021. Dreiband has served as Assistant Attorney General since Nov. 1, 2018.[Read More…]
- Former Investment Manager Charged in Scheme to Defraud Life Insurance CompanyBy Sam NewsDecember 3, 2020A former investment manager was charged in an indictment unsealed today for his alleged participation in a scheme to defraud a North Carolina-based life insurance company out of over $34 million.[Read More…]
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- Chief Standing Bear: A Hero of Native American Civil RightsBy Sam NewsIn U.S CourtsOctober 29, 2020A new Moments in History video, in recognition of Native American Heritage Month, recounts how Chief Standing Bear persuaded a federal judge in 1879 to recognize Native Americans as persons with the right to sue for their freedom, establishing him as one of the nation’s earliest civil rights heroes.[Read More…]
- Al Qaeda-Trained Jihadist Who Recruited Other Inmates to Join ISIS Sentenced to 300 MonthsBy Sam NewsOctober 20, 2020A 46-year-old international terrorist convicted of additional terrorist activity that he committed while an inmate of the U.S. Bureau of Prisons has been sentenced in the Eastern District of Texas, announced the Department of Justice.[Read More…]
- Manufacturers of “Spice” Sentenced for Operating a Continuing Criminal Enterprise and Other CrimesBy Sam NewsSeptember 10, 2020Two defendants were sentenced Wednesday to 20 years each in federal prison for crimes committed in connection with the manufacture of synthetic cannabinoid products (commonly referred to as “spice”), operating a continuing criminal enterprise, manufacturing and distributing controlled substance analogues, wire fraud, mail fraud, money laundering, maintaining a drug premises, and possession of a listed chemical with the intent to manufacture a controlled substance.[Read More…]
- Taxpayer Service: IRS Could Improve the Taxpayer Experience by Using Better Service Performance MeasuresBy Sam NewsSeptember 23, 2020The Internal Revenue Service's (IRS) mission and strategic plan state expectations for IRS to improve the taxpayer experience and services it provides. However, IRS and its divisions that manage programs serving the largest taxpayer groups—the Wage and Investment (W&I) and the Small Business/Self-Employed (SB/SE) divisions—did not have performance goals to specify the desired improvements. For example, W&I aligned its service programs to IRS's strategic objectives for taxpayer services that state broad types of management activities such as monitoring the taxpayer experience and addressing issues. However, it did not have performance goals that specify outcomes to improve the taxpayer experience, such as reducing taxpayer wait times for telephone assistance. Because IRS and these two divisions do not have performance goals for improving the taxpayer experience, IRS does not have related performance measures. IRS has many performance measures—including more than 80 for W&I and SB/SE—for assessing the services it provides, such as related to timeliness and accuracy of information provided to taxpayers. However, these existing measures do not assess improvements to the taxpayer experience, such as whether tax processes were simpler or specific services met taxpayers' needs. The division-level measures also lack targets for improving the taxpayer experience. Further, the existing measures do not capture all of the key factors identified in Office of Management and Budget guidance for how customers experience federal services, including customer satisfaction and how easy it was to receive the services. As a result, IRS does not have complete information about how well it is satisfying taxpayers and improving their experiences. IRS analyzes its taxpayer service measures to compare performance with targets but the analyses provide few insights and no recommendations to improve the taxpayer experience, such as to provide more timely tax filing guidance. Also, IRS does not have a process to use service measures to guide decisions on allocating resources to improve the taxpayer experience. As a result, IRS is challenged to use performance data to balance resource allocation for efforts to improve the taxpayer experience compared with other IRS efforts. Finally, IRS reports limited information to the public about performance related to the taxpayer experience for transparency and accountability. The table below summarizes important management practices that IRS did not fully follow to provide taxpayers a top-quality service experience. According to IRS, providing top-quality service is a critical part of its mission to help taxpayers understand and meet their tax responsibilities. Congress, the National Taxpayer Advocate, and the administration have recognized the importance of improving how taxpayers experience IRS services. Setting goals and objectives with related performance measures and targets are important tools to focus an agency's activities on achieving mission results. GAO was asked to review IRS's customer service performance measures. This report assesses IRS's (1) goals and objectives to improve the taxpayer experience; (2) performance measures to support improved experiences; and (3) use of performance information to improve the experience, allocate resources, and report performance. To assess IRS's goals, measures, targets, and use of them, GAO compared IRS's practices to key practices in results-oriented management. GAO is making 7 recommendations, including that IRS identify performance goals, measures, and targets; as well as analyze performance; develop processes to make decisions on resources needed; and report performance on improving the taxpayer experience. IRS indicated that it generally agreed with the recommendations, but that details around their implementation were under consideration and would be provided at a later date. For more information, contact Jessica Lucas-Judy at (202) 512-9110 or LucasJudyJ@gao.gov.[Read More…]
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- Statement from Assistant Attorney General Eric Dreiband and Michigan U.S. Attorneys on Michigan Supreme Court Ruling Striking Down Governor Whitmer’s Pandemic-Related OrdersBy Sam NewsOctober 3, 2020Assistant Attorney General for Civil Rights Eric Dreiband, U.S. Attorney Matthew Schneider for the Eastern District of Michigan, and U.S. Attorney Andrew Birge for the Western District of Michigan issued the following statements:[Read More…]
- DISH Network to Pay $210 Million for Telemarketing ViolationsBy Sam NewsDecember 7, 2020The Department of Justice today announced a settlement in which DISH Network LLC (DISH) will pay $126 million in civil penalties to the United States for placing millions of telemarketing calls in violation of the FTC’s Telemarketing Sales Rule (TSR). This settlement represents the largest civil penalty ever paid to resolve telemarketing violations under the FTC Act, and exceeds the total penalties paid to the government by all prior violators of the TSR. DISH will also pay a combined $84 million to four states for violations of the Telephone Consumer Protection Act, for a total settlement of $210 million.[Read More…]